Noticeboard

CLOSURE FOR TRAINING

Tuesday 14th September 2021 

We will be closed from 12.30 for staff training. We will reopen at 8.00AM Wednesday 15th September. If you need assistance when we are closed please call the surgery main number and you will be diverted to someone that can help.

COVID VACCINATIONS

Bookings are now open as follows:

All patients aged 25 and over, those that are clinically vulnerable and carers can now book their vaccination using the following link:

COVID Vaccination booking link or by calling 119.

We are now using the national booking system so you will see appointments outside of the Nottingham area.  Appointments for the vaccination centres are being opened on a phased basis and are added regularly so if there are none showing locally please try again at a later date/time.

Eligible patients who need assistance (transport) to go to a vaccination centre should call the local support line on 0115 8834640.  

Patients who are housebound should have now been contacted to arrange a home visit for a vaccination.

Thank you for your patience

Lots of useful information from NHS Nottingham & Nottinghamshire regarding the local vaccination programme is available here

Demonstrating your COVID-19 vaccination status when travelling abroad (read the guidance here)

Find your NHS number using this link

Support phone line

We have a dedicated support line available for people to contact which offers free IT help. 

Whether you’re struggling to get online, need some help with using particular applications, want to get started on the NHS App or access some free training. We’re here to support you in getting connected.

Contact us via 0115 883 8873 or

Email us at Get Nottinghamshire Connected

Currently most GP appointments are initially being done via telephone triage or video link, you will be asked to attend the Practice if necessary.

Please do not attend to the surgery unless you have a pre-booked appointment. 

CORONAVIRUS- IF YOU ARE WORRIED IN ANYWAY ABOUT THE CORONAVIRUS PLEASE VISIT THE NHS111 CORONAVIRUS SERVICE ONLINE.

In keeping with government guidelines: If you are visiting the surgery for any reason you must now wear your own facial covering before entering the building. Many thanks for helping us to keep everyone safe.

WE ARE NO LONGER TAKING PRESCRIPTION REQUESTS OVER THE PHONE  YOU CAN LEAVE THE REQUEST IN THE SCRIPT BOX IN THE LOBBY.

Please remember to allow 48 hours for your prescription requests.

Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by NEMS Community Benefit Services Ltd Out of Hours service. The Out of Hours service provides medical care for patients that do not need Emergency Department Care. It is a service that is led by a range of clinical staff such as GPs, Nurses, Advanced Nurse Practitioners and Emergency Care Practitioners.

 This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend NEMS (based on Station Street, Nottingham) if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.

 During out of hours you should contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.

WE NOW OPEN FROM 7AM EVERY

MONDAY and FRIDAY MORNING

Opening Times -PLEASE NOTE: we will no longer be closed for lunch and will remain open 1pm-2pm every day..

Missing Appointments matters video..... Please click here and share with family and friend

We have updated our privacy policy in line with new legislation  GDPR 25th May 2018

Click here to view: PRIVACY NOTICE -updated June 21

 

Note: You may want to access your medical records online !!!! (subject to GP approval). All coded entries in a patients record will be visible for patients to view, including consultations, BP readings, referrals, etc.

Please ask at reception for further information.

 


Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact a manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.Alternatively you can contact NHS England,

By post to:

NHS England PO Box 16738 Redditch B97 9PT

By email to: england.contactus@nhs.net

By telephone: 0300 311 22 33

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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